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Sample Policy

At Ngoc Dong Ha Nam, we understand that touch, feel, and quality verification are essential steps in the B2B purchasing process. We welcome sample requests to ensure our craftsmanship meets your brand’s exacting standards before moving to mass production.

1. Sample Types

  • Existing Designs: Samples of products from our current catalog maybe available and can be shipped right away. Please contact with our sales staff for confirmation.
  • Custom/OEM Samples: We can develop custom samples based on your specific drawings, dimensions, or technical sheets. This includes custom laser-engraved logos, specific finishes (food-safe oils, NC lacquer), or unique packaging mock-ups.

2. Sample Fees & Costs

  • Sample Fee: * For standard items, we often provide up to 2 pieces free of charge.
    • For complex or large-scale items (e.g., bath towers or furniture), a sample fee (typically 1.5x to 2x the wholesale price) will be charged to cover manual prototyping costs.
  • Courier Charges: The buyer is responsible for international shipping costs. You may provide your own courier account (DHL, FedEx, UPS, or TNT) or pay the shipping freight to us via PayPal/Western Union for us to arrange the dispatch.

3. Sample Fee Refund (Rebate)

We view sampling as an investment in our future partnership. Therefore:

  • 100% Refundable: All sample fees paid will be fully credited toward your first official bulk order, provided the order meets our Minimum Order Quantity (MOQ).

4. Development Timeline (Lead Time)

  • Standard Items: Dispatched within 7 business days.
  • Custom Designs: Development usually takes 10–15 business days, depending on the complexity of the design and the availability of specific raw materials.

5. Sample Quality vs. Mass Production

  • Golden Sample: The approved sample serves as the "Golden Sample" or "Counter Sample." We keep an identical copy in our QC department.
  • Consistency Guarantee: We guarantee that the mass production quality will match the approved sample in terms of material grade, moisture content, and finishing quality.

6. Modifications

  • We offer one round of revisions for custom samples free of charge (excluding shipping) if the initial sample requires minor adjustments to meet your specifications.