At Ngoc Dong Ha Nam, we have extensive experience in global logistics, exporting hundreds of containers annually to the USA, EU, and Australia. We provide flexible and reliable shipping solutions tailored to the needs of wholesalers and large-scale retailers.

1. International Commercial Terms (Incoterms)

We primarily operate under the following Incoterms to ensure clear responsibility for costs and risks:

• FOB (Free On Board) - Hai Phong Port: This is our standard term. We handle all local charges, documentation, and delivery to Hai Phong Port. The buyer is responsible for sea freight and destination charges.
• CIF (Cost, Insurance, and Freight): We can arrange the sea freight and insurance to your designated destination port.
• EXW (Ex Works): Available for clients who prefer to manage the entire logistics process from our factory gate in Ha Nam.
• FCA ( Free Carrier): For specific projects, we can offer FCA term where we clear customs and clients arrange trucking for the order.

2. Lead Time & Production Schedule

• Standard Lead Time: Typically 50 to 60 days from the date of deposit receipt and final sample approval.
• Peak Season: During high-demand periods (September to January), lead times may extend to 75 days. We recommend placing orders at least 4 months in advance of your required in-store date.
• Rush Orders: For urgent requirements, please contact your sales manager to discuss "Fast Track" production options.

3. Packaging & Loading

We adhere to international export packaging standards to ensure goods arrive in perfect condition:

• Protective Packaging: Products are individually wrapped (e.g., EPE foam, wrapping paper, hangtags, or brown boxes) and packed into 5-layer double-wall corrugated master cartons.
• Palletization: We offer POD palletization for easy unloading at your distribution centers.
• Container Optimization: Our logistics team uses advanced loading software to maximize container space (20GP, 40GP, 40HC), reducing your landed cost per unit.

4. Shipping Methods

• Full Container Load (FCL): Recommended for maximum cost-efficiency and safety.
• Less than Container Load (LCL): Available for smaller trial orders; however, we recommend consolidation to minimize shipping damage.
• Air Freight/Courier: Reserved for samples or high-priority replacement parts via DHL, FedEx, or UPS.

5. Documentation & Compliance

We provide a complete set of export documents required for smooth customs clearance:

• Commercial Invoice & Detailed Packing List.
• Bill of Lading (Original or Telex Release).
• Certificate of Origin (C/O): Usually Form B or Form AJ/AK/AANZ depending on your country to help you benefit from preferential tariffs.
• Fumigation Certificate: All wooden and rattan products undergo professional fumigation to meet international phytosanitary requirements.
• Other documents (Phytosanitary Certificate, ISF filing support) as requested.

6. Tracking & Insurance

• Cargo Tracking: Once the vessel departs, we provide the booking number and vessel name for real-time tracking.
• Insurance: For CIF orders, we provide 110% insurance coverage of the cargo value. For FOB orders, we strongly recommend that buyers secure their own marine insurance.